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<link>https://otrs.unifei.edu.br</link>
<title>OTRS - Diretoria de Tecnologia da Inform&#225;tica - DTI FAQ Articles (recently changed)</title>
<description>OTRS - Diretoria de Tecnologia da Inform&#225;tica - DTI FAQ Articles (recently changed)</description>
<language>en</language>
<lastBuildDate>Wed, 12 Aug 2026 03:10:15 GMT</lastBuildDate>

<item>
  <title>HOD SERPRO</title>
  <link>https://otrs.unifei.edu.br/otrs/public.pl?Action=PublicFAQZoom;ItemID=196</link>
  <description>Como configurar o acesso HOD SERPRO&#160;</description>
</item>

<item>
  <title>Acesso a rede Wi-Fi Visitante - Itajub&#225;</title>
  <link>https://otrs.unifei.edu.br/otrs/public.pl?Action=PublicFAQZoom;ItemID=181</link>
  <description>Como solicitar acesso a rede&#160;Wi-Fi para visitantes no campus Itajub&#225; &#160; &#160; OBSERV[..]</description>
</item>

<item>
  <title>Cadastro de novos usu&#225;rios nos subsites institucionais</title>
  <link>https://otrs.unifei.edu.br/otrs/public.pl?Action=PublicFAQZoom;ItemID=337</link>
  <description>Cadastrar novos usu&#225;rios nos subsites institucionais (nomedosite.unifei.edu.br) [..]</description>
</item>

<item>
  <title>SerproID::Serpro - Certificado Digital em nuvem</title>
  <link>https://otrs.unifei.edu.br/otrs/public.pl?Action=PublicFAQZoom;ItemID=355</link>
  <description>Certificado Digital em nuvem (e-CPF A3)</description>
</item>

<item>
  <title>Bibliotecas Virtuais</title>
  <link>https://otrs.unifei.edu.br/otrs/public.pl?Action=PublicFAQZoom;ItemID=360</link>
  <description>Como acessar as bibliotecas virtuais da UNIFEI e Normas ABNT</description>
</item>

<item>
  <title>Acesso ao Microsoft Office 365 (Office 365, OneDrive, Teams, Power Bi ...)</title>
  <link>https://otrs.unifei.edu.br/otrs/public.pl?Action=PublicFAQZoom;ItemID=179</link>
  <description>Acesso ao Microsoft Office 365</description>
</item>

<item>
  <title>Confer&#234;ncia Web: Como utilizar a plataforma da RNP</title>
  <link>https://otrs.unifei.edu.br/otrs/public.pl?Action=PublicFAQZoom;ItemID=358</link>
  <description>Central de Ajuda:&#160;[1]ajuda.rnp.br/conferenciaweb Perguntas frequentes:&#160;[2[..]</description>
</item>

<item>
  <title>Cadastro de cart&#227;o/tag</title>
  <link>https://otrs.unifei.edu.br/otrs/public.pl?Action=PublicFAQZoom;ItemID=364</link>
  <description>Realizar cadastro de cart&#227;o/tag de acesso</description>
</item>

<item>
  <title>Norma de manuten&#231;&#227;o de equipamentos de TI</title>
  <link>https://otrs.unifei.edu.br/otrs/public.pl?Action=PublicFAQZoom;ItemID=193</link>
  <description>Norma de Manuten&#231;&#227;o de Equipamentos de TI</description>
</item>

<item>
  <title>Office 2019, 2021 e 2024</title>
  <link>https://otrs.unifei.edu.br/otrs/public.pl?Action=PublicFAQZoom;ItemID=293</link>
  <description>Instala&#231;&#227;o do Office 2019, 2021 e 2024</description>
</item>

<item>
  <title>[ALUNOS] Consultar / Acessar o email institucional</title>
  <link>https://otrs.unifei.edu.br/otrs/public.pl?Action=PublicFAQZoom;ItemID=180</link>
  <description>[ALUNOS] Como consultar / acessar&#160;o email institucional (alunos de gradua&#231;&#227;o / p[..]</description>
</item>

<item>
  <title>[SIG] notifica&#231;&#245;es via email</title>
  <link>https://otrs.unifei.edu.br/otrs/public.pl?Action=PublicFAQZoom;ItemID=298</link>
  <description>Como&#160;alterar o email de RECEBIMENTO de notifica&#231;&#245;es do SIG (SIGAA, SIPAC ou SIGR[..]</description>
</item>

<item>
  <title>[ZOIPER :: Android] Como configurar o ramal institucional para uso de celular</title>
  <link>https://otrs.unifei.edu.br/otrs/public.pl?Action=PublicFAQZoom;ItemID=174</link>
  <description>Tenho um Ramal Institucional e desejo utiliz&#225;-lo no meu computador oucelular. O [..]</description>
</item>

<item>
  <title>Norma de uso do Correio Eletr&#244;nico Institucional (@unifei.edu.br) e resolu&#231;&#227;o</title>
  <link>https://otrs.unifei.edu.br/otrs/public.pl?Action=PublicFAQZoom;ItemID=177</link>
  <description>Anexo a norma de uso do correio eletr&#244;nico institucional e resolu&#231;&#227;o.</description>
</item>

<item>
  <title>[Servidor] Autocadastro SIGRH: etapas e cuidados necess&#225;rios</title>
  <link>https://otrs.unifei.edu.br/otrs/public.pl?Action=PublicFAQZoom;ItemID=266</link>
  <description>INFORMA&#199;&#195;O IMPORTANTE&#160; No caso do&#160;servidor que j&#225; foi aluno da institui&#231;&#227;o&#160;ou j[..]</description>
</item>

<item>
  <title>Moodle :: D&#250;vidas no acesso</title>
  <link>https://otrs.unifei.edu.br/otrs/public.pl?Action=PublicFAQZoom;ItemID=378</link>
  <description>Alunos/servidores O acesso &#233; realizado obrigatoriamente atrav&#233;s da conta [1]Gov[..]</description>
</item>

<item>
  <title>Criar o email institucional (departamento, setor, projeto, alunos de p&#243;s-doutorado, etc...)</title>
  <link>https://otrs.unifei.edu.br/otrs/public.pl?Action=PublicFAQZoom;ItemID=213</link>
  <description>Como&#160; solicitar um&#160;email institucional (&#160;cria&#231;&#227;o de contas para unidade acad&#234;mic[..]</description>
</item>

<item>
  <title>Google Sites :: hospedagem de site</title>
  <link>https://otrs.unifei.edu.br/otrs/public.pl?Action=PublicFAQZoom;ItemID=381</link>
  <description>Primeiros passos com o Sites no Google Workspace O que voc&#234; pode fazer com o G[..]</description>
</item>

<item>
  <title>[1] Teste de conex&#227;o Eduroam wi-fi</title>
  <link>https://otrs.unifei.edu.br/otrs/public.pl?Action=PublicFAQZoom;ItemID=265</link>
  <description>[1] Como realizar o teste de conex&#227;o a rede Eduroam wi-fi Teste de conex&#227;o da se[..]</description>
</item>

<item>
  <title>[ALUNOS] Alias: Acesso ao email institucional ap&#243;s mudan&#231;a de curso (transfer&#234;ncia interna ou novo processo seletivo)</title>
  <link>https://otrs.unifei.edu.br/otrs/public.pl?Action=PublicFAQZoom;ItemID=259</link>
  <description>[ALUNOS]&#160;Alias: Como acessar o [1]e-mail institucional ap&#243;s mudan&#231;a de curso (t[..]</description>
</item>


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